It takes about a week for a new online ordering website to go live. It depends on how fast you can complete your onboarding, which includes providing us your food menus, branding guidelines, etc.
Yes, you can add as many staff accounts as you'd like.
Our Concierge Service is an add-on service designed to save you valuable time.. Having this optional service means we will do all the work for you according to your chosen plan so you don't have to. Here's an example. Let's say you have the Buffet plan. Normally, you'd log onto your order website and create a new promotion, then change product pricing and create a coupon code. Then you'd create social media posts, then compose and schedule several email newsletters in order to announce and remind your customers of the promotion.
However, with Concierge Service activated, you simply send a message to our Support team and let them know that you want to run a 50% off any appetizers promo with entrée, coupons required, running in the upcoming month. We'll then do all the above to set up everything for you.
If you are not satisfied with our services, please contact our Support team for a Return Material Authorization (RMA). We will provide you with instructions to package and ship the CravesFood product that you received with your subscription for CravesFood service. There are no refunds on CravesFood service or product fees. However, you may cancel your CravesFood service at any time. You will be billed for the remaining amount in your billing cycle, and the service will be terminated at the end of the billing cycle in which you terminated the service.
There are two major components of our review management: collecting reviews and marketing reviews. Our system will monitor any new reviews on these review sites and notify you. You can send review requests to your customers. You'll also have a dedicated review request website, which you'll want to let all of your customers know. When your customers fill out a review on this website and give you an unfavorable review, the system will ask them to give more info and will notify you immediately, so that you can try to turn this around. We'll display ONLY POSITIVE reviews to your brand website as social proof. We'll need to have access to your account of the review sites. For example, an Editor of your Facebook Page.
We will create several unique social media templates just for your brand. You'll need to share with us a folder from your cloud provider (e.g. Google Drive) containing all the photos we can select for posting. We also need to be an Editor of your Facebook Page, and your Instagram business account must already be connected to your Facebook account. We will send out 1 social media post per week to your Facebook Page and Instagram business account. Please note that we can't send to your personal profiles/accounts. On the last week of the month, we'll ask if you plan to run any promotions or wish to make any announcements for the following month. We'll create posts to announce the start and end of your promotions as well as your announcements. If there are any open slots left over, we'll make recommendations (e.g. feature your top-selling dish).
We will create a unique email template just for your brand. We will send out 1 email newsletter per week to up to 10,000 subscribers. If you have more subscribers than that, please contact our Support team for pricing. On the last week of the month, we'll ask if you plan to run any promotions or wish to make any announcements for the following month. We'll create emails to announce the start and end of your promotions as well as your announcements. If there are any open slots left over, we'll make recommendations (e.g. feature your top-selling dish).
With a bespoke website, you'll have a completely custom website with a unique look just for you. You'll be able to blog and update it at any time. Online order will be integrated into this website.
Yes, you can change the logo, colors, and fonts (depends on the fonts) to match your branding. You can also change some elements of your brand website. For a completely bespoke website, please discuss your requirement to our Support team.
Absolutely. With our conversion-focused online ordering website, your customers can easily navigate your menus no matter how large it is.
You can have as many menus as you need on the online ordering website.
You won't need to do that at all. All you'll need to do is email us a PDF of your existing menus, and we'll re-create them on your new online ordering website.
No worries. Our advanced online ordering system can handle it.
You will receive your online orders on your order website and via email. You can access your order website via any web browser. We also recommend having your order website print your online orders directly to your thermal printer. At this time, we only support Internet enabled Star Micronics printers that are compatible with CloudPrnt. We recommend the following models: STAR TSP143III, STAR TSP654, and mC-Print3. We can help you source a printer or you can get your own if you prefer.
Our founder and team have worked with restaurants for over 20 years. We want to see our restaurant partners succeed and prosper, and that means not overcharging them like many others do.
Yes, our annual plans are discounted even further than our budget-friendly monthly plans. If you have more than 3 locations, contact us to discuss volume pricing.
Not at all. We have a transparent pricing policy. What you see or quoted is what you'll pay.
Yes, you can change your plans. We'll apply the changes at the end of the active billing period. For example, let's say your billing cycle starts on the 1st of the month. If you change from the Starter plan to the Entrée plan on the 15th of the month, the Entrée plan will start on the 1st day of the following month.
Yes, you can. Just go through the checkout process and we'll start the onboarding process. If you prefer, we can also skip the onboarding video call and instead communicate via our Support Portal.
Our payment system will automatically send you an invoice after each payment is processed. However, we only accept credit card payments to be auto-charged based on your subscription.
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to